FAQ

How long does delivery take?

Orders are processed in 1 to 3 business days and delivered in 5 to 8 business days after dispatch, so allow 6 to 11 business days in total. You will receive a tracking number by email.

Is shipping free?

Yes. Standard shipping is free on all orders to the United States.

Can I return an item?

Yes. You can return unworn, unwashed items with tags attached within 30 days of delivery. Email info@vestalla.com first to get return instructions. Return shipping is paid by the customer unless the item is faulty, damaged or incorrect.

How do I choose my size?

Every product page has a size chart. If you are between sizes, we suggest sizing up for oversized knitwear and outerwear you want to layer.

Can I change or cancel my order?

Contact us as soon as possible at info@vestalla.com with your order number. If the order has not been dispatched we will do our best to change or cancel it.

How do I track my order?

Once your order is dispatched we email you a tracking link. If you cannot find it, contact us with your order number.

What payment methods do you accept?

Available payment methods are shown at checkout. Payments are processed securely and we never store your full card details.

How do I contact customer service?

Email: info@vestalla.com
Phone: +1 (240) 874-7737

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: closed
We aim to reply to every enquiry within 24 hours during these hours.