Shipping policy
At Vestalla we take care to process every order carefully and deliver it reliably. This policy explains our delivery area, costs, timescales and responsibilities.
1. Delivery Area and Cost
We deliver to addresses in the United States. Orders are dispatched from our warehouse at 2809 Edenvale Road, Johns Island, SC 29455, USA. Standard shipping is free on all orders, whatever the order value. We do not charge any additional shipping, handling or fuel fees. We do not currently ship outside the United States. Some carriers cannot deliver to certain P.O. boxes or military (APO/FPO) addresses; if your address cannot be served we will contact you before dispatch.
2. Processing and Delivery Times
Your delivery time has two stages:
- Processing time: 1–3 business days (order check, quality check, packing and handover to the carrier).
- Transit time: 5–8 business days after dispatch (delivery by the carrier to your address).
Estimated total delivery time: 6–11 business days from the date of your order. Business days are Monday to Friday, excluding U.S. public holidays.
Orders placed after 2:00 PM (EST), at weekends or on a public holiday are processed from the next business day. During busy periods (for example seasonal sales) processing may take slightly longer; if so, we will let you know by email.
Delivery dates are estimates and are not guaranteed, because carriers can be affected by weather, volume and other events outside our control.
3. If We Cannot Ship On Time
We will only advertise delivery times we expect to meet. If we learn that we cannot dispatch your order within the time we stated, we will email you promptly with a revised date and give you the choice to (a) agree to the delay, or (b) cancel the order and receive a full refund to your original payment method. If you do not respond, we will treat this as your agreement to the revised date unless the delay is more than 30 days after the original date, in which case we will cancel and refund your order automatically. This is consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
4. Order Confirmation, Tracking and Carriers
You will receive an order confirmation email as soon as you place your order. When your parcel is dispatched we send a second email with a tracking number and link so you can follow your delivery. Orders are delivered by national carriers or their local delivery partners; the carrier is shown in your tracking information. Orders containing several items may be sent in more than one parcel, each with its own tracking number.
5. Taxes and Duties
All prices are shown in U.S. dollars (USD). Sales tax is calculated and shown at checkout where it applies to your delivery address. The total shown at checkout is the total you pay: we do not ask you to pay any additional customs, import or delivery charges when your order arrives.
6. Delayed, Damaged or Lost Parcels
If your parcel arrives damaged, please take clear photos of the parcel and the item and contact us within 7 days of delivery. If your order has not arrived within 14 days after the latest estimated delivery date, or tracking has stopped updating, please contact us and we will investigate with the carrier. If the carrier confirms that your parcel is lost, we will send a replacement or issue a full refund, as you prefer. If tracking shows your parcel as delivered but you have not received it, please check with neighbours and your household and contact us within 7 days so we can open a carrier investigation.
7. Delivery Address
Please make sure your delivery address is complete and accurate when you place your order. If you notice a mistake, email us straight away: we can update the address as long as the order has not been dispatched. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied by you. If a parcel is returned to us because of an address problem, we will contact you to arrange re-delivery, which may involve an additional shipping charge that we will tell you about in advance.
8. Cancelling or Changing an Order
You can ask us to cancel or change an order by emailing info@vestalla.com with your order number. We can do this only if the order has not yet been dispatched. After dispatch, please use our Return & Refund Policy.
9. Questions
If anything in this policy is unclear, contact us using the details below and we will be glad to help.
Contact & Company Information
Store Name: Vestalla
Company Name: WOLF SCALING LIMITED
Company Registration Number: 78825658
Registered Office Address: 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong
Warehouse Address: 2809 Edenvale Road, Johns Island, SC 29455, USA
Phone: +1 (240) 874-7737
Email: info@vestalla.com
Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: closed
We aim to reply to every enquiry within 24 hours during these hours.