Terms of service

This website, vestalla.com, is operated by WOLF SCALING LIMITED, trading as Vestalla (“Vestalla”, “we”, “us”, “our”). By visiting our site and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including the additional policies referenced here or available by hyperlink: the Shipping Policy, the Return & Refund Policy, the Payment Policy, the Privacy Policy, the Cookie Policy and the Legal Notice. Please read them carefully before using the site or placing an order. If you do not agree, please do not use the site.

Article 1 – Conditions for Using the Online Store

1.1 By agreeing to these Terms you confirm that you are at least 18 years old, or that you are using the site with the consent of a parent or guardian who has agreed to these Terms.
1.2 You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws (including copyright laws).
1.3 You must not transmit any worms, viruses or code of a destructive nature.
1.4 A breach of any of these Terms may result in the immediate termination of your access to the Service.

Article 2 – Company Details

Store Name: Vestalla
Company Name: WOLF SCALING LIMITED
Company Registration Number: 78825658 (Hong Kong)
Company Address: 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong
Phone: +1 (240) 874-7737
Email: info@vestalla.com

Article 3 – General Conditions

3.1 We reserve the right to refuse service to anyone, subject to applicable law.
3.2 You understand that your content (not including payment card information, which is always encrypted) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
3.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without our express written permission.
3.4 The headings used in these Terms are included for convenience only and will not limit or otherwise affect them.

Article 4 – Accuracy, Completeness and Timeliness of Information

4.1 We take care to keep the information on this site accurate, complete and up to date, but we cannot guarantee that it is free of errors at all times.
4.2 Material on this site is provided for general information only and should not be relied on as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources.
4.3 We reserve the right to modify the contents of this site at any time, but have no obligation to update any information.

Article 5 – Modifications to the Service and Prices

5.1 Prices for our products are subject to change without notice. Any change will not affect orders that have already been confirmed.
5.2 We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
5.3 We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Article 6 – Products

6.1 Vestalla sells women’s and men’s clothing and footwear, focused on knitwear, cardigans, coats, jackets and boots for autumn and winter. Some products may be available in limited quantities and are subject to our Return & Refund Policy.
6.2 We make every effort to display product colours, fabrics and details as accurately as possible. We cannot guarantee that your screen’s display of any colour will be accurate, and knitwear can vary slightly in texture from item to item.
6.3 Product pages list the available sizes, fit information, fabric composition where available and, where provided, size charts. Please check this information before ordering. If you are unsure about sizing, contact us before you buy.
6.4 We reserve the right to limit the sales of our products to any person, geographic region or jurisdiction, and to limit the quantities of any products we offer. Descriptions and prices may be changed at any time without notice.
6.5 Returns: you may return eligible items within 30 days of delivery as set out in our Return & Refund Policy.
6.6 Except as stated in our Return & Refund Policy or as required by law, products are sold without any express warranty. Nothing in these Terms excludes or limits any implied warranty or any other right that cannot lawfully be excluded or limited under the laws of your state.

Article 7 – Orders, Billing and Account Information

7.1 An order placed on the site is an offer to buy. A contract is formed when we confirm the order by email and dispatch the goods. We reserve the right to refuse or cancel any order, for example where a product is unavailable, a pricing error has occurred or we suspect fraud. If we cancel an order after payment has been taken, we will refund you in full.
7.2 We may limit or cancel quantities purchased per person, per household or per order.
7.3 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to update it promptly so that we can complete your transactions and contact you as needed.
7.4 For more detail, please review our Return & Refund Policy.

Article 8 – Pricing, Taxes and Delivery

8.1 All prices are shown in U.S. dollars (USD).
8.2 Sales tax is calculated at checkout where it applies to your delivery address. Standard shipping to addresses in the United States is free. The total shown at checkout is the final amount payable.
8.3 The price you pay is the price displayed at the time you place your order.
8.4 Delivery times and procedures are set out in our Shipping Policy. Delivery dates are estimates.

Article 9 – Payment

9.1 Payment is taken at checkout through our secure payment providers. The payment methods available are shown at checkout.
9.2 We do not store your full card details. See our Payment Policy for further information.

Article 10 – Optional Tools

10.1 We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
10.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
10.3 Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Article 11 – Third-Party Links

11.1 Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.
11.2 We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not have any liability for them.
11.3 Please review carefully the third party’s policies and practices before engaging in any transaction.

Article 12 – User Comments, Feedback and Other Submissions

12.1 If, at our request, you send certain specific submissions or, without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (“comments”), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
12.2 We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
12.3 You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right, and will not contain unlawful, abusive or obscene material.

Article 13 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which explains how we collect, use and share personal information, including the rights available to residents of certain U.S. states.

Article 14 – Errors, Inaccuracies and Omissions

14.1 Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times and availability.
14.2 We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the site is inaccurate at any time without prior notice, including after you have submitted your order. If a correction affects your order we will contact you before proceeding.

Article 15 – Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any federal, state or local regulations, rules, laws or ordinances; (d) to infringe upon or violate our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Article 16 – Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions and layout, belongs to WOLF SCALING LIMITED or its licensors and is protected by copyright, trademark and other laws. You may not copy, reproduce, republish or exploit it without our written permission. If you believe that material on this site infringes your copyright, please send a notice to info@vestalla.com that includes: a description of the work and where it appears on our site; your name, address, telephone number and email; a statement that you have a good-faith belief that the use is not authorised by the owner, its agent or the law; and a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorised to act for the owner; together with your signature. We will review the notice promptly and act in accordance with applicable law.

Article 17 – Disclaimer of Warranties; Limitation of Liability

17.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
17.2 Except as expressly stated in these Terms and our policies, and to the fullest extent permitted by law, the Service and all products delivered to you through the Service are provided “as is” and “as available”, without any representation, warranty or condition of any kind, either express or implied.
17.3 To the fullest extent permitted by law, WOLF SCALING LIMITED, its directors, employees and suppliers shall not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Service or any products procured using the Service. Our total liability for any claim relating to an order is limited to the amount you paid for that order.
17.4 Some states do not allow the exclusion or limitation of liability for consequential or incidental damages or of implied warranties. In those states our liability will be limited to the maximum extent permitted by law. Nothing in these Terms limits liability for fraud, or for death or personal injury caused by our negligence, where such liability cannot be limited by law.

Article 18 – Indemnification

You agree to indemnify, defend and hold harmless WOLF SCALING LIMITED and its directors, officers, employees, agents and suppliers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate, or your violation of any law or the rights of a third party.

Article 19 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed, without affecting the validity of the remaining provisions.

Article 20 – Entire Agreement; Waiver

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies posted on this site constitute the entire agreement between you and us and supersede any prior agreements, communications and proposals, whether oral or written.

Article 21 – Electronic Communications

When you visit our site or send us emails, you are communicating with us electronically and consent to receive communications from us electronically, including order confirmations, delivery and service messages. You agree that all agreements, notices and other communications we send you electronically satisfy any legal requirement that they be in writing. We will only send you marketing emails or text messages if you have opted in, and you can unsubscribe at any time using the link in the message or by contacting us.

Article 22 – Governing Law and Disputes

22.1 These Terms and any separate agreements under which we provide you services are governed by and construed in accordance with the laws of Hong Kong, where WOLF SCALING LIMITED is registered, without prejudice to any mandatory consumer protection rights you have under the laws of the U.S. state in which you live, which we do not seek to limit.
22.2 If you have a complaint, please contact us first at info@vestalla.com. We will try to resolve it within 30 days. If we cannot, either of us may bring the matter in a court of competent jurisdiction. Nothing in these Terms requires you to waive your right to bring a claim in small claims court in your county of residence.

Article 23 – Changes to These Terms

You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website. The version published on this page when you place your order applies to that order. Your continued use of the site after changes are posted constitutes acceptance of the changes.

Contact & Company Information

Store Name: Vestalla
Company Name: WOLF SCALING LIMITED
Company Registration Number: 78825658
Registered Office Address: 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong
Warehouse Address: 2809 Edenvale Road, Johns Island, SC 29455, USA
Phone: +1 (240) 874-7737
Email: info@vestalla.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: closed
We aim to reply to every enquiry within 24 hours during these hours.