Refund policy

At Vestalla we want you to be happy with every item you buy. If something is not right, you can return it within 30 days from the date of delivery. 

1. Return Eligibility

To be eligible for a return, the item must be:

  • Unworn and unwashed. Trying an item on to check size and fit is absolutely fine.
  • In its original condition, with all original tags still attached and free from perfume, smoke, pet hair or stains.
  • Returned in its original packaging where possible.
  • Accompanied by your order number.

Return period: 30 days from the date you received your parcel.
Restocking fees: none.
Refund processing time: within 5 business days after we receive and inspect your return.

2. How to Make a Return

To start a return, email info@vestalla.com within 30 days of delivery with:

  • Your order number
  • The full name used when placing the order
  • The item(s) you wish to return and the reason

We will reply with return instructions and the return address. Please do not send items back before you have received our instructions. We strongly recommend using a tracked shipping service and keeping your proof of postage: if a return parcel is lost in transit and no tracking is available, we may be unable to issue a refund.

3. Return Shipping Costs

For change-of-mind returns (including returns for a different size), the customer arranges and pays for return shipping. We do not include a prepaid return label in your parcel. If the item is faulty, damaged or not what you ordered, we cover the return shipping in full and will either provide a prepaid label or reimburse your shipping cost.

4. Refund Process

Once we receive and inspect your return we will email you to confirm. If the return is approved, your refund is issued to your original payment method in U.S. dollars within 5 business days. Standard shipping is free, so there is no shipping charge to deduct or refund. Your bank or card provider may take additional time to show the credit. If a returned item has been worn, washed, damaged or had its tags removed, we may refuse the return or refund a reduced amount to reflect the loss in value; we will tell you before we do so.

5. Exchanges

We do not process direct exchanges. If you would like a different size or colour, please return the original item under this policy and place a new order for the item you want. This is the fastest way to make sure the item you want is reserved for you.

6. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 14 days of delivery at info@vestalla.com with your order number, a short description of the problem and clear photos of the item, any labels and the packaging. We will offer a replacement or a full refund, and we will cover the return shipping.

7. Cancelling an Order Before Dispatch

You can cancel an order at any time before it is dispatched for a full refund. Email us with your order number as soon as possible. Once an order has been dispatched, please follow the return process above.

8. Items We Cannot Accept Back

We cannot accept returns of items that have been worn, washed, altered or damaged by the customer, items returned without their tags or original condition, or items returned more than 30 days after delivery.

9. Chargebacks

If you have a problem with an order, please contact us first: we can resolve most issues quickly. Nothing in this policy limits your right to dispute a charge with your card issuer under applicable law.

10. Your Legal Rights

This policy is in addition to, and does not limit, any rights you have under the laws of your state or federal law, including any implied warranties that cannot lawfully be excluded.

Contact & Company Information

Store Name: Vestalla
Company Name: WOLF SCALING LIMITED
Company Registration Number: 78825658
Registered Office Address: 366 - 375 Queen’s Road Central, Unit 1603, 16/F, Sheung Wan, Hong Kong
Warehouse Address: 2809 Edenvale Road, Johns Island, SC 29455, USA
Phone: +1 (240) 874-7737
Email: info@vestalla.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (EST)
Saturday and Sunday: closed
We aim to reply to every enquiry within 24 hours during these hours.